Frequently Asked Questions

  
    

Some of our most requested information is below. If you still have questions please reach out to our support team directly.

Orders

When will my order arrive?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

Do you include any payment information on the package?

No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts. We also offer gift cards if you’re unsure of what to choose for that special someone.

My print arrived damaged. What should I do?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to support@houseofspoils.com so we can help.

Do you offer expedited shipping?

We do not currently offer any expedited shipping options.

My order is lost, what should I do?

If your order has been marked as delivered but you have not received it please let us know by emailing support@houseofspoils.com and we will track it down.

Artwork 

Can I frame these prints myself?

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

Are shadow boxes only available in your larger sizes?

Yes, currently shadow box frames are only available in our Giant and Collector sized pieces.

Can I make any customizations to the frame for a small fee?

Unfortunately we are unable to make any customizations at this time.

What are your frames made from?

All of our frames are made from wood and hand assembled for each piece.

What do you recommend for hanging hardware?

Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.

Are any of your prints signed or numbered?

On occasion we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.

Are your prints glossy or matte in finish?

All of our artworks are printed on a heavy 270gsm matte archival 100% cotton rag paper.

Do you use glass or acrylic for your framed art?

We use a thick sheet of UV blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.

Returns & Cancellations

What is your return policy?

Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.

Can I exchange my piece for a different size?

All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.

Can I cancel or change my order?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!

Work With Us 

Do you offer a trade program?

Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.

How do I submit my portfolio?

Our team of curators meets monthly to review new artist submissions. Please send over a pdf of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page. Unfortunately due to the volume of inquiries we receive we are unable to respond to everyone.